Worry-Free Purchase: What’s Covered & How to Claim

At 42shops, your peace of mind is our priority. We offer Worry-Free Purchase, a comprehensive shipping protection service powered by Seel, a trusted insurance provider. This plan safeguards your order from delivery delays, lost shipments, and product damage, so you can shop confidently.

🔔 Important Notes

  • Before delivery, the insurance coverage is valid for 120 days from the date of order placement. After 120 days, the coverage will expire.
  • After the package is delivered, any claim for loss or damage must be submitted within 15 days from the successful delivery date; otherwise, the coverage will expire.
  • Shipping costs are not covered for compensation as they are considered actual incurred expenses.

📦 What’s Covered

1. Delay: $5 Compensation

  • If a package has not been delivered within 30 full days from the date of shipment, you can apply for $5 delay compensation without providing any supporting documents.

2. Loss: Item Value Compensation

  • If the shipping duration is less than 60 full days but the carrier has confirmed the package is lost, you need to obtain relevant supporting documents from the package carrier to apply for lost package compensation.
  • If the shipping duration reaches 60 full days and the package has not been delivered, it can be directly deemed lost, and you can apply for lost package compensation without providing any supporting documents.
  • If the package is lost (stolen) after successful delivery, you must submit relevant documentation, such as proof from the carrier or a police report, within 15 days from the delivery date to apply for loss compensation.

3. Damage: Item Value Compensation

  • Covers substantial damage (e.g., breakage, crushing, irreversible bending) that renders the item unusable.
  • Exclusions: Minor scratches, manufacturing defects, packaging errors, or unsealed items.

🛒 How to Purchase Worry-Free

1. Add Worry-Free Purchase to your order at checkout.

2. After purchase, you’ll receive a confirmation email from Seel with policy details and claims instructions.

3. Track your order and insurance status via the Track Your Order page using your tracking number.

📝 How to File a Claim

1.  Open the Track Your Order page on our website, choose "Tracking Number", input your tracking number, and click the "TRACK" button.

2. Click the "Protected" button.

3.  Click the "Report an issue" button.

4.  Input your email address or phone number, and click the "Next" button.

5. Choose the Issue Type 

6. Choose the protected item(s)

    7. Provide Supporting Documents:

      To ensure a smooth claims process, please review the document requirements based on your claim type:

      🛠️ For Damage Claims

      Upload clear photos of the following: 

      • Outer carrier packaging
      • Product packaging (if applicable)
      • The damaged item(s) clearly show the issue

      📦 For Loss Claims

      1. If the carrier tracking shows the shipment as "lost" or if there is no “delivered” scan after 60 days (international shipments), no additional documents are needed.

      2. If the shipment shows a “delivered” scan but was not received, you may be required to submit one of the following:

      • Police report
      • Security camera footage
      • Official carrier letter
      • A written statement from a property manager, leasing office, or local authority

      ⏳ For Delay Claims

      No documents are required. Claims are evaluated automatically based on the shipment’s tracking history.

      Note: For a customer's first claim of this type, Seel will provide compensation without requiring documentation. However, for repeat claims, supporting evidence will be required.

      8. Payout Options

      Once your claim is approved, Seel supports payout in the following four options:

      • PayPal: Supports multi-currency transfers. Funds arrive instantly once the claim is approved.
      • Venmo: Supports USD transfers. Funds arrive instantly once the claim is approved.
      • Direct Deposit: Supports USD transfers via a US bank account ACH transfer. It takes 1-3 business days for the funds to arrive. This option is only available for transactions in USD.
      • Tremendous: You will receive your payout in the form of a virtual Visa card.

      You can choose your preferred payout method in the last step of the claim submission process.

      The screenshot below shows a recent claim submitted by one of our customers for a lost package.

      Insurance Coverage Countries

      Our Worry-Free Purchase shipping insurance service is currently available for shipments to the following 14 countries: the United States, Canada, Australia, New Zealand, the United Kingdom, Germany, France, the Netherlands, Spain, Italy, Belgium, Austria, Portugal, and Ireland. 

      For shipments to other countries, insurance is not currently supported. We will update this information as more countries are added in the future. Thank you for your understanding.

      We hope this information helps you understand our shipping protection plan better. If you have any questions or need further assistance, please do not hesitate to contact us at support@42shops.com.

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