Q1: Do I need to register to place an order?
A1: No, you do not need to register before placing an order. However, we strongly recommend you register an account so that you can check your order status or order history conveniently.

Q2: What should I do if I forget my password?
A2: Select "Forgot Password" on the login page, enter your email, and we'll send you a link to reset your password.

Q1: How long after payment do you begin to process my order?
A1: We start processing orders within 24 hours after payment on business days. It may take a little longer at weekends or on holidays.

Q2: The order status says the order is fulfilled but how come I haven't received my plush yet?
A2: The automated chat system that tells you whether or not the order has been fulfilled just means that the parcel has been shipped, it does not mean the plush has arrived to its destination.

Q3: What does it mean when an order status is awaiting fulfillment?
A3: It means that your order status is in the processing time satge:

• For in stock items, it usually takes 3-7 days for us to receive the items from the manufacturer and make ready for international shipping.
• For pre-order items, it also depends on manufacturer's processing time. It may take many days or several months. We will always mark the estimated processing time on item page. If there is any change on manufacturer's side, we will email you at first time.

Q1: How much does shipping cost?
A1: Shipping costs are calculated based on the weight of the goods, the shippiing method you chose and the delivery address. You can see the specific fees at checkout.

Q2: How long is shipping?
A3: It depends on the shipping method which you choose. You can have a look at our Shipping Policy. Shipping may take longer if the country is on lockdown and halted shipping.

Q3: Can I change my shipping address?
A3: Address changes are only accepted before the order has been shipped. Once the order is handed over to an international shipping company, we cannot change the address.

Q4: Do you ship worldwide?
A4: In fact, we can ship the items to almost anywhere in the world.
If you find that your country is not available when you go to checkout page, please contact us by email at support@42shops.com or Live chat support in time, we will communicate with our partners at the first time, whether we can open the transportation to your country. Your feedback tremendously helps us decide if we should ship to your country so leave us a suggestion!

Q5: Do you offer shipping protection or insurance for my order?

A5: Yes, your order may be covered by our shipping protection or Worry-Free insurance, depending on the time of purchase.

🔔 To enhance your after-sales service experience and streamline our internal processes, we have adjusted our shipping protection service model effective from January 22, 2026, at 18:00 (UTC+8).

The previous Worry-Free insurance provided by a third party (Seel) has been discontinued. Shipping protection is now provided directly by our team.

🔎 Please refer to the policy corresponding to your order date below:

🕕 For orders placed before 18:00 (UTC+8) on January 22, 2026:

    ✅️ Orders with Worry-Free insurance:

• • Your order remains insured by Seel, covering package loss, damage, and delivery delays.

• • Claims must be submitted through 17TRACK Worry-Free Purchase Resolution Center.

• • Details can be found on their Insurance and Claims Process page.

• • We will also assist you with the related process.

    ❌️ Orders without Worry-Free insurance:

• • We sincerely apologize, but these orders are not covered by shipping protection.

🕕 For all orders placed after 18:00 (UTC+8) on January 22, 2026:

• • All orders automatically receive free shipping protection provided by us.

• • Coverage includes: Package loss, damage, and delivery delays.

• • No additional insurance purchase is required.

If you need to file a claim, please read the requirements in Q7 first, then contact us via email with the required documents.

Q6: How is a lost package determined?

A6: A package is considered lost if it meets any of the following criteria:

• International transit time exceeds 90 days after dispatch, with no tracking updates for the past 45 days.

• An official loss confirmation or notification is issued by our shipping partner or last-mile carrier.

• Supporting documents, such as surveillance footage or a police report, can be provided, confirming that the package was stolen or misdelivered and cannot be recovered after delivery.

Q7: What documents are required to file a claim?

A7: Required documents vary depending on the situation:

• Delivery delay claim: No additional documents needed. Eligible if shipping time exceeds 35 business days (You will receive $5 in store credit automatically upon verification of the delay).

• Package lost in transit claim: Official loss confirmation from the shipping partner / last-mile carrier.

• Package lost after delivery claim: Please contact us and submit clear surveillance footage or a police report receipt within 15 days of the package being marked “Delivered”.

• Item damage claim: 

• • If the product itself is damaged: Please provide clear and comprehensive photographs that fully depict the damage.

• • If the outer packaging is damaged, shows signs of liquid stains (e.g., from rain), or exhibits other abnormalities upon receipt: Please immediately record a complete unboxing video or provide clear, full-coverage photos of the package to help us provide you with better after-sales support.

Q8: What compensation options are available for a lost package?

A8: We offer the following two solutions. You may choose based on product availability and personal preference:

(This policy applies only to orders placed after 18:00 (UTC+8) on January 22, 2026.)

• Free reshipment (recommended): If the product is in stock, we will reorder and ship it to you free of charge to save you time. You also have the option to exchange it for another item of equal value.

• Full refund: If the product is out of stock or you prefer not to receive a reshipment, we will process a full refund for your order to ensure no financial loss.

Q1: Are all the items genuine on 42Shops?
A1: Yes, all the items on 42Shops are genuinely guaranteed with high quality, and products in our store are authorized by the brand or distributor.

Q1: What payment methods do you accept?
A1: We accept PayPal, major credit cards, Apple Pay, Google Pay, and Klarna. For more information, please check our Payment Methods.

Q2: Can you give me a discounted price?
A2: We welcome you to subscribe to us through the subscription popup at the bottom left of our homepage so that you can receive an exclusive discount for your first order: 10% Off. We also have partnerships with coupon sites such as wethrift,  couponupto, and others.

A3: How to use the coupon code? Or where to input the coupon code?
Q3: 

• Add your favorite items to your cart.
• After you click the "check out" button, you will enter the checkout page.
• Then you will see a section of "gift card or discount code" for you to save more with 42shops coupon codes.
• Input the coupon code to save your coins.

Q5: Do you offer free shipping?
Yes, we do offer free shipping options for our customers.

• $499 Storewide Free Shipping: For all other items across our store, free shipping is activated on orders over $499. Use the discount code 'Free499' at checkout.
• Free shipping orders will be shipped by eYoubao or SAL.

Q1: What should I do if I receive wrong items?
A1: Please contact us within 48 hours after you receive the package, and we will process it for you as soon as possible. For more information, please check our Refund and Return Policy.

Q2: What should I do if my package is lost or damaged?
A2: Please contact our customer service team at support@42shops.com immediately, and we will provide a solution based on your order's situation.

Q1: Does the price on 42shops include customs duties and VAT?

A1: In general, the prices on 42shops do not include customs duties or VAT, as these fees vary depending on your country’s regulations.

However, for selected countries like the United States and major European countries, we now offer a special shipping method (YanwenPL) for parcels under 2kg, which includes all taxes and customs fees. If your order qualifies for this method, you won’t need to pay any additional fees upon delivery.

Q2:The local customs office is asking for documents to prove the value of the package. Can you provide these?
A2: Yes, we can help provide the necessary documents. Please contact our email address at support@42shops.com promptly, and we will provide you with the proof of your order's package value as soon as possible.