1. Do I need to register to place an order?

No, you do not need to register before placing an order. However, we strongly recommend you register an account so that you can check your order status or order history conveniently.

2. How long do you begin to process the order after my payment?

We will process the order within 24 hours after your payment in working days. It may take a little longer at weekends or on holidays.

3. How long is shipping?

It depends on the shipping method which you choose. You can have a look at our Shipping PolicyShipping may take longer if the country is on lockdown and halted shipping. 

4. Has Covid-19 affected your shipping time?

Unfortunately, this is something that has affected us. Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has been shipped, it might experience carrier delays and may take longer than usual to receive. 

5. Can I change my shipping address?

We only accept address changes before the order is shipped. Once the package is handed over to an international shipping company, the address can not be changed. Anyhow, you can still email us in this situation, and we will try to contact the shipping company to see if it can be changed. However, we do not guarantee the result and it needs your kind understanding.

6. Do you ship worldwide?

In fact, we can ship the items to almost anywhere in the world, and the following list is a list of some of the mainstream countries where we ship regularly:

  • North America: United States, Canada,  Mexico.
  • South America: Brazil, Argentina, Colombia, Peru, Panama, Venezuela, Chile, Uruguay.
  • Europe: United Kingdom,Germany, Belgium, Denmark, Finland, France,  Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland,  Estonia, Latvia, Lithuania, Luxembourg, Austria, Hungary, Czech Republic, Slovakia, Slovenia, Bulgaria, Romania, Malta.
  • Oceania: Australia, New Zealand, Papua New Guinea.
  • Asia: Japan, South Korea, Mongolia, Indonesia, Malaysia, Singapore, Thailand, Vietnam, Cambodia, Philippines,India, Nepal.
  • Middle East: Israel, United Arab Emirates.
  • Africa: Morocco, South Africa.

If your country is not in the above list, please contact us by email(support@42shops.com) or Live chat support in time, we will communicate with our partners at the first time, whether we can open the transportation to your country. Your feedback tremendously helps us decide if we should ship to your country so leave us a suggestion! 

7. Do you offer free shipping?

Yes, we do offer free shipping options for our customers.

  • $99 Special Product Line: We have a designated product line where free shipping is available for orders over $99.
  • $499 Storewide Free Shipping: For all other items across our store, free shipping is activated on orders over $499. Use the discount code 'Free499' at checkout.
  • Holiday Promotions: Time-limited free shipping offers may be available during major holiday sales.
  • Free shipping orders will be shipped by eYoubao or SAL.

8. The order status says the order is fulfilled but how come I haven't received my plush yet?

The automated chat system that tells you whether or not the order has been fulfilled just means that the parcel has been shipped, it does not mean the plush has arrived to its destination. 

9. What does it mean when an order status is awaiting fulfillment?

 It means that your order status is in the processing time satge:

  • For in stock items, it usually takes 3-7 days for us to receive the items from the manufacturer and make ready for international shipping.
  • For pre-order items, it also depends on manufacturer's processing time. It may take many days or several months. We will always mark the estimated processing time on item page. If there is any change on manufacturer's side, we will email you at first time.

10. Are all the items genuine on 42Shops? 

Yes, all the items on 42Shops are genuinely guaranteed with high quality, and products in our store are authorized by the brand or distributor. Especially many Changed players have bought pirated products before, so they are very concerned about this issue. We can assure you that our Changed products are authorized for sale by DragonSnow, the developer of Changed, and we have a long-standing relationship with the DragonSnow team.

11. Does the price on 42Shops include my customs fee?

No, it does not. We are not responsible for customs fees for any order. We will help declare a lower value when shipping the parcel to help you avoid customs fees, but you need to pay it by yourself if it occurs.

12. Can I pay the order in other ways except PayPal?

Yes, you can. In addition to PayPal, we also support credit card payment. Your can use Visa, MasterCard and other mainstream credit cards to pay for the order.

13. What should I do if I receive wrong items?

Please contact us within 48 hours after you receive the package, and we will process it for you as soon as possible.  

14. Can you give me a discounted price?

15. How to use the coupon code? Or where to input the coupon code?

  • Add your favorite items to your cart.
  • After you click the "check out" button, you will enter the checkout page.
  • Then you will see a section of "gift card or discount code"  for you to save more with 42shops coupon codes. 
  • Input the coupon code to save your coins.

 16.  What should I do if I notice that I've been charged multiple times for the same order?

We ensure that we do not charge multiple times for the same order. However, if you notice such a situation, please don't hesitate to reach out to us: support@42shops.com

There could be several reasons why you might think you've been charged multiple times:

  • Bank/Credit Card Transaction Delays: Bank or credit card statements are not always updated in real-time. Sometimes, the same transaction might temporarily appear twice, but only one charge will actually be processed. This typically resolves itself within a few business days.
  • Authorization Holds: Some online payment platforms process transactions by initially placing a hold on an amount, then debiting from that held amount. This may lead to a temporary appearance of double charges in your account, but only one charge will actually go through.
  • Misinterpretation: Sometimes, customers might misunderstand their statement, thinking they have been charged twice. If they see two similar items on their statement, they might think they have been charged twice, when in reality, one could be an authorization hold and the other the actual charge.
  • System Errors: Although quite rare, it could also be due to a system error on the merchant's end or the payment processing platform, resulting in the appearance of a double charge.

When you question possible double charges, it's best to reach out directly to your bank or credit card company for more details about the transactions. We will also conduct a search on our end via PayPal or our other payment platforms to confirm the status of your transactions.

If your issue remains unresolved, please contact our customer service with more detailed information for further investigation. Each transaction corresponds to a unique transaction number, so rest assured that we can track and resolve any issues.