🔑 Account Management

Q1: Do I need to register to place an order?
A1: No, you do not need to register before placing an order. However, we strongly recommend you register an account so that you can check your order status or order history conveniently.

Q2: What should I do if I forget my password?
A2: Select "Forgot Password" on the login page, enter your email, and we'll send you a link to reset your password.

🔄 Order Processing

Q1: How long after payment do you begin to process my order?
A1: We start processing orders within 24 hours after payment on business days. It may take a little longer at weekends or on holidays.

Q2: The order status says the order is fulfilled but how come I haven't received my plush yet?
A2: The automated chat system that tells you whether or not the order has been fulfilled just means that the parcel has been shipped, it does not mean the plush has arrived to its destination.

Q3: What does it mean when an order status is awaiting fulfillment?
A3: It means that your order status is in the processing time satge:

  • For in stock items, it usually takes 3-7 days for us to receive the items from the manufacturer and make ready for international shipping.
  • For pre-order items, it also depends on manufacturer's processing time. It may take many days or several months. We will always mark the estimated processing time on item page. If there is any change on manufacturer's side, we will email you at first time.

📦 Shipping Information

Q1: How much does shipping cost?
A1: Shipping costs are calculated based on the weight of the goods, the shippiing method you chose and the delivery address. You can see the specific fees at checkout.

Q2: How long is shipping?
A3: It depends on the shipping method which you choose. You can have a look at our Shipping Policy. Shipping may take longer if the country is on lockdown and halted shipping.

Q3: Can I change my shipping address?
A3: Address changes are only accepted before the order has been shipped. Once the order is handed over to an international shipping company, we cannot change the address.

Q4: Do you ship worldwide?
A4: In fact, we can ship the items to almost anywhere in the world.
If you find that your country is not available when you go to checkout page, please contact us by email at support@42shops.com or Live chat support in time, we will communicate with our partners at the first time, whether we can open the transportation to your country. Your feedback tremendously helps us decide if we should ship to your country so leave us a suggestion!


    📄 Product Information

    Q1: Are all the items genuine on 42Shops?
    A1: Yes, all the items on 42Shops are genuinely guaranteed with high quality, and products in our store are authorized by the brand or distributor.

    💰 Payment and Discounts

    Q1: What payment methods do you accept?
    A1: We accept PayPal, major credit cards, Apple Pay, Google Pay, and Klarna. For more information, please check our Payment Methods.

    Q2: Can you give me a discounted price?
    A2: We welcome you to subscribe to our emails so that you can receive an exclusive discount for your first order: 10% Off. We also have partnerships with coupon sites such as wethrift,  couponupto, and others.

    A3: How to use the coupon code? Or where to input the coupon code?

    • Add your favorite items to your cart.
    • After you click the "check out" button, you will enter the checkout page.
    • Then you will see a section of "gift card or discount code" for you to save more with 42shops coupon codes.
    • Input the coupon code to save your coins.

    Q5: Do you offer free shipping?
    Yes, we do offer free shipping options for our customers.

    • $499 Storewide Free Shipping: For all other items across our store, free shipping is activated on orders over $499. Use the discount code 'Free499' at checkout.
    • Free shipping orders will be shipped by eYoubao or SAL.

    📞 After-Sales Service

    Q1: What should I do if I receive wrong items?
    A1: Please contact us within 48 hours after you receive the package, and we will process it for you as soon as possible. For more information, please check our Refund and Return Policy.

    Q2: What should I do if my package is lost or damaged?
    A2: Please contact our customer service team at support@42shops.com immediately, and we will provide a solution based on your order's situation.

    🌍💸 Customs fee

    Q1: Does the price on 42Shops include my customs fee?
    A1: No, it does not. We are not responsible for customs fees for any order. We will help declare a lower value when shipping the parcel to help you avoid customs fees, but you need to pay it by yourself if it occurs.

    Q2:The local customs office is asking for documents to prove the value of the package. Can you provide these?
    A2: Yes, we can help provide the necessary documents. Please contact our email address at support@42shops.com promptly, and we will provide you with the proof of your order's package value as soon as possible.