When placing your order, please ensure you carefully check your shipping address information. Once an order is confirmed for shipping, changing the address will no longer be possible. 42Shops cannot be held responsible or provide compensation for delivery failures due to incorrect addresses provided by the customer.

• Please note, the total time from placing your order to receiving your package consists of two parts: Order Processing Time plus International Shipping Time.

• In-Stock Items: From the day your order is confirmed, we typically need 1-7 business days to prepare and package your items for shipment.
• Pre-Order Items: The processing time for pre-ordered items depends on the manufacturer's schedule. We will clearly indicate the estimated processing time on the product page and notify you via email of any changes in timing.

42Shops offers a variety of international shipping options to meet different delivery needs and preferences:

Shipping Method	Shipping Time
DHL	3-7 working days
YanwenPL	10-15 working days
EMS	15-25 working days
Chinese AIR	15-25 working days
Eyoubao	15-35 working days
SAL	25-45 working days

Notes: 

• Shipping times may vary due to factors like international logistics and airline capacity, potentially causing delays.
• Shipping costs vary based on the package's size, weight, and destination, as per each carrier's rates. Prices do not necessarily indicate delivery speed. For questions on shipping fees, email us for assistance.

• After shipment, you will receive a confirmation email with a tracking number, just click the "Track Package" can track your order.
• You can also use this number to track the status of your package on our website or directly on the logistic service provider's website.
• If you find that the tracking information has not been updated for a long time, please contact our customer service team support@42shops.com promptly.

• Since customs policies vary by country, all our products are sold without taxes included.
• These charges are the responsibility of the recipient. We advise checking your country/region's tax regulations before placing an order.
• Should your local customs require documentation proving the value of the package, we will fully cooperate and provide you with the necessary documents to facilitate a smooth customs clearance.

To enhance your after-sales service experience and streamline our internal processes, we have adjusted our shipping protection service model effective from January 22, 2026, at 18:00 (UTC+8).

The previous Worry-Free insurance provided by a third party (Seel) has been discontinued. Shipping protection is now provided directly by our team.

🔎 Please refer to the policy corresponding to your order date below:

🕕 For orders placed before 18:00 (UTC+8) on January 22, 2026:

    ✅️ Orders with Worry-Free insurance:

• Your order remains insured by Seel, covering package loss, damage, and delivery delays.
  
• Claims must be submitted through 17TRACK Worry-Free Purchase Resolution Center.
  
• Details can be found on their Insurance and Claims Process page.
  
• We will also assist you with the related process.
  

    ❌️ Orders without Worry-Free insurance:

• We sincerely apologize, but these orders are not covered by shipping protection.
  

🕕 For all orders placed after 18:00 (UTC+8) on January 22, 2026:

• All orders automatically receive free shipping protection provided by us.
  
• Coverage includes: Package loss, damage, and delivery delays.
  
• No additional insurance purchase is required.
  

If you need to file a claim, please read the requirements in Shipping Information FAQ7 first, then contact us via email with the required documents.