Shipping policy

1. Verify Your Shipping Address Again

When placing your order, please ensure you carefully check your shipping address information. Once an order is confirmed for shipping, changing the address will no longer be possible. 42Shops cannot be held responsible or provide compensation for delivery failures due to incorrect addresses provided by the customer.

2. The Delivery Time= Order Processing Time + International Shipping Time

  • Please note, that the total time from placing your order to receiving your package consists of two parts: Order Processing Time plus International Shipping Time.
  • Order Processing Time covers the period from receiving your order to preparing the package for delivery to the logistics service provider.
  • Following this, International Shipping Time refers to the period it takes for the package to be transported from our warehouse, through the logistics service provider's network, and finally delivered to you.

Understanding these two stages will help you more accurately estimate the overall delivery time. Let's delve into the details of these two phases.

3. Order Processing Time

  • In-Stock Items: From the day your order is confirmed, we typically need 1-7 business days to prepare and package your items for shipment.
  • Pre-Order Items: The processing time for pre-ordered items depends on the manufacturer's schedule. We will clearly indicate the estimated processing time on the product page and notify you via email of any changes in timing.

4. International Shipping Time and Methods

42Shops offers a variety of international shipping options to meet different delivery needs and preferences:

  • FedEx: 5-8 days;
  • Cainiao: 10-15 days;
  • EMS: 15-25 days;
  • Chinese AIR: 15-25 days;
  • Eyoubao 15-35 days;
  • SAL: 25-45 days, may delay. 

Please be aware that due to unpredictable factors such as international logistics and airline capacity, some shipping methods may experience delays.

5. Special Note:

  • International shipping is a complex process, influenced by many uncontrollable factors, including but not limited to shipping delays, logistic tracking updates, destination country customs policies, and differences in local delivery policies. These factors can all impact the final delivery time of your package.
  • As the sender, 42Shops promises to do our utmost to track each package's shipping status and proactively contact customers in the event of any anomalies.
  • However, once a package leaves our warehouse, many aspects of its transit are beyond our control.
  • Therefore, we kindly ask for your understanding and, when necessary, your active cooperation with your local customs and postal services, following local policies to ensure smooth delivery of your package.

We understand this may cause inconvenience, but rest assured, we are taking every step to ensure your order arrives safely and on time. We appreciate your understanding, patience, and cooperation.

6. Purchase Shipping Insurance

We strongly recommend purchasing shipping insurance for your order to protect against potential loss or damage during transit. You can opt for insurance service during the ordering process. For more information, please contact our customer service team at support@42shops.com.

7. Track Your Package

After shipment, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package on our website or directly on the logistic service provider's website. If you find that the tracking information has not been updated for a long time, please contact our customer service team support@42shops.com promptly.

8. Customs Duties and Taxes

Please be aware that international shipments may be subject to customs duties and import taxes by the destination country. These charges are the responsibility of the recipient. We advise checking your country/region's tax regulations before placing an order.

9. Potential Delays and How to Handle Them

Although we strive to ensure all orders arrive on time, delays can occasionally occur due to unforeseen force majeure factors during transit. In such cases, we advise customers to first check the package's tracking status and contact our customer service team at support@42shops.com, who will assist in resolving the issue.

10. Customer Service Support

If you have any questions about your order or need assistance, our customer service team is ready to provide support. Please contact us via email support@42shops.com.

We are committed to providing the best customer service and support to ensure your shopping experience is both pleasant and secure. Thank you for choosing 42Shops!